Refund Policy
Our Refund Policy
It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
Not all items are eligible for a pre-paid return. In this case, you will need to return the item at your own expense. We recommend you return the item(s) using a trackable method at the carrier of your choice.
If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package.
If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn’t packaged correctly, some sellers might provide a partial refund to account for the loss in the item’s value.
Mistaken Returns
Ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.
Sbaya mobile does not store items mistakenly sent to us and instead donates, or recycles them, when appropriate and possible. Sbaya mobile cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Sbaya mobile.
General return requirements
Same or unaltered condition (not an exhaustive list):
- Unused, unaltered, with no damage or signs of use outside of the listed item condition or how it was received
- All parts and accessories must be intact
- Must be returned with original product packaging: boxes, UPCs, bags or any items used to wrap and protect the item
- Must include all items that were included in the original package, such as cords, cables, remote controls, manuals, warranty and rebate cards, free gifts or bonus items
- Items must have original tags, labels, and/or any accompanying materials that were originally included
- Must include any provided certificates of authenticity, grading or appraisal
- Items must not be removed from sealed packaging.
