Before we order your phone

You can cancel any time before we place your order with our supplier. We refund you in full within 5 working days.

After we order your phone

Your iPhone is imported for you. Once we have ordered it, a cancellation costs us money we cannot recover, so we keep R500. We refund the rest within 5 working days.

Cooling-off period

If you buy online, you may cancel within 7 days of receiving your phone. Return it sealed, unused and complete, and we refund you. You pay the return courier cost.

Faulty phone

Every iPhone has a 6-month warranty from the delivery date. If it develops a fault that is not caused by damage, water or misuse, we repair it, replace it or refund you. Contact us on WhatsApp with your order number and a short video of the fault.

Wrong or damaged item

Tell us within 48 hours of delivery, with photos of the box and the phone. We fix it at no cost to you.

Delays

Delivery takes up to 30 days from payment confirmation. If your delivery runs past 30 days, you can wait or cancel for a full refund.

Lay-by

If you pay by lay-by, we order your phone after your final payment. If you cancel a lay-by before that point, we keep R500 and refund the rest.

How a refund is paid

By the method you paid with, or by EFT to your bank account.